diff --git a/frontend/src/AdminLayout.tsx b/frontend/src/AdminLayout.tsx
index f732b60..21c381e 100644
--- a/frontend/src/AdminLayout.tsx
+++ b/frontend/src/AdminLayout.tsx
@@ -1,12 +1,13 @@
 import { useEffect, useState } from "react";
-import { NavLink, Outlet, useNavigate } from "react-router-dom";
-import { Loader2, Server, Users, Wallet, DollarSign, LogOut } from "lucide-react";
+import { NavLink, Outlet, useLocation, useNavigate } from "react-router-dom";
+import { Loader2, Server, Users, Wallet, DollarSign, LogOut, LifeBuoy, Activity } from "lucide-react";
 import { fetchMyRole, logout, type StaffRole } from "./api";
 
-const STAFF_ROLES = ["owner", "moderator", "partner"];
+const STAFF_ROLES = ["owner", "moderator", "partner", "support"];
 
 export default function AdminLayout() {
   const navigate = useNavigate();
+  const location = useLocation();
   const [role, setRole] = useState<StaffRole | null>(null);
   const [loading, setLoading] = useState(true);
 
@@ -17,6 +18,11 @@ export default function AdminLayout() {
           navigate("/admin/login");
           return;
         }
+        // Support не видит "Ноды" (индекс-роут /admin) — после логина сразу
+        // на единственный раздел, который ему доступен.
+        if (r.role === "support" && location.pathname === "/admin") {
+          navigate("/admin/tickets", { replace: true });
+        }
         setRole(r);
       })
       .catch(() => navigate("/admin/login"))
@@ -66,6 +72,16 @@ export default function AdminLayout() {
               <Wallet className="w-4 h-4" /> Выводы
             </NavLink>
           )}
+          {(role.role === "owner" || role.role === "moderator" || role.role === "support") && (
+            <NavLink to="/admin/tickets" className={navClass}>
+              <LifeBuoy className="w-4 h-4" /> Тикеты
+            </NavLink>
+          )}
+          {(role.role === "owner" || role.role === "moderator") && (
+            <NavLink to="/admin/observability" className={navClass}>
+              <Activity className="w-4 h-4" /> Мониторинг
+            </NavLink>
+          )}
           {role.role === "partner" && (
             <NavLink to="/admin/earnings" className={navClass}>
               <DollarSign className="w-4 h-4" /> Доходы
diff --git a/frontend/src/App.tsx b/frontend/src/App.tsx
index c8e68c3..e0a4a5e 100644
--- a/frontend/src/App.tsx
+++ b/frontend/src/App.tsx
@@ -12,6 +12,8 @@ const AdminLayout = lazy(() => import("./AdminLayout"));
 const StaffPage = lazy(() => import("./StaffPage"));
 const WithdrawalsPage = lazy(() => import("./WithdrawalsPage"));
 const EarningsPage = lazy(() => import("./EarningsPage"));
+const TicketsPage = lazy(() => import("./TicketsPage"));
+const ObservabilityPage = lazy(() => import("./ObservabilityPage"));
 
 const DICT = {
   en: { loading: "Loading protocols..." },
@@ -94,6 +96,8 @@ export default function App() {
               <Route path="staff" element={<StaffPage />} />
               <Route path="withdrawals" element={<WithdrawalsPage />} />
               <Route path="earnings" element={<EarningsPage />} />
+              <Route path="tickets" element={<TicketsPage />} />
+              <Route path="observability" element={<ObservabilityPage />} />
             </Route>
           </Routes>
         </AuthHandler>
diff --git a/frontend/src/ObservabilityPage.tsx b/frontend/src/ObservabilityPage.tsx
new file mode 100644
index 0000000..33425e7
--- /dev/null
+++ b/frontend/src/ObservabilityPage.tsx
@@ -0,0 +1,66 @@
+import { useEffect, useState } from "react";
+import { getPublicConfig } from "./api";
+
+const DASHBOARDS = [
+  { uid: "netrunner-backend", title: "Backend" },
+  { uid: "netrunner-landing", title: "Лендинг" },
+  { uid: "netrunner-proxy-nodes", title: "Прокси-ноды (ядро)" },
+] as const;
+
+export default function ObservabilityPage() {
+  const [grafanaUrl, setGrafanaUrl] = useState<string | null | undefined>(undefined);
+  const [active, setActive] = useState<(typeof DASHBOARDS)[number]["uid"]>(DASHBOARDS[0].uid);
+
+  useEffect(() => {
+    getPublicConfig().then((cfg) => setGrafanaUrl(cfg.grafana_url));
+  }, []);
+
+  if (grafanaUrl === undefined) {
+    return null;
+  }
+
+  if (!grafanaUrl) {
+    return (
+      <div className="p-6 sm:p-10 max-w-4xl mx-auto">
+        <p className="text-center py-20 text-muted-foreground text-sm uppercase tracking-widest">
+          Grafana ещё не настроена (GRAFANA_PUBLIC_URL не задан на сервере).
+        </p>
+      </div>
+    );
+  }
+
+  return (
+    <div className="p-6 sm:p-10 max-w-6xl mx-auto space-y-6">
+      <div className="flex items-center justify-between flex-wrap gap-4">
+        <h1 className="text-xl font-black tracking-widest text-primary uppercase">
+          Мониторинг
+        </h1>
+        <div className="flex gap-2 flex-wrap">
+          {DASHBOARDS.map((d) => (
+            <button
+              key={d.uid}
+              onClick={() => setActive(d.uid)}
+              className={`px-3 py-1.5 rounded-lg text-xs font-bold uppercase tracking-widest transition-colors ${
+                active === d.uid
+                  ? "bg-primary/10 text-primary border border-primary/30"
+                  : "bg-white/5 text-muted-foreground hover:bg-white/10"
+              }`}
+            >
+              {d.title}
+            </button>
+          ))}
+        </div>
+      </div>
+
+      {/* Ключ на iframe меняет DOM-узел при смене дашборда — проще, чем
+          городить логику перезагрузки src внутри одного и того же iframe. */}
+      <iframe
+        key={active}
+        title={`Grafana: ${active}`}
+        src={`${grafanaUrl}/d/${active}/?kiosk&theme=dark`}
+        className="w-full rounded-2xl border border-white/10"
+        style={{ height: "80vh" }}
+      />
+    </div>
+  );
+}
diff --git a/frontend/src/StaffPage.tsx b/frontend/src/StaffPage.tsx
index b0f3a87..4e76be4 100644
--- a/frontend/src/StaffPage.tsx
+++ b/frontend/src/StaffPage.tsx
@@ -4,6 +4,7 @@ import { UserPlus, RefreshCw } from "lucide-react";
 import {
   createModerator,
   createPartner,
+  createSupport,
   fetchStaffUsers,
   setNodePermission,
   type StaffRole,
@@ -23,6 +24,9 @@ export default function StaffPage() {
   const [partnerPassword, setPartnerPassword] = useState("");
   const [partnerPercent, setPartnerPercent] = useState("10");
 
+  const [supportUsername, setSupportUsername] = useState("");
+  const [supportPassword, setSupportPassword] = useState("");
+
   const [error, setError] = useState("");
 
   const load = async () => {
@@ -68,6 +72,19 @@ export default function StaffPage() {
     }
   };
 
+  const handleCreateSupport = async (e: React.FormEvent) => {
+    e.preventDefault();
+    setError("");
+    try {
+      await createSupport(supportUsername, supportPassword);
+      setSupportUsername("");
+      setSupportPassword("");
+      await load();
+    } catch {
+      setError("Не удалось создать аккаунт саппорта (логин уже занят?).");
+    }
+  };
+
   const handleTogglePermission = async (userId: string, current: boolean) => {
     try {
       await setNodePermission(userId, !current);
@@ -135,6 +152,41 @@ export default function StaffPage() {
           </form>
         )}
 
+        {role.role === "owner" && (
+          <form
+            onSubmit={handleCreateSupport}
+            className="bg-black/40 border border-white/10 rounded-2xl p-6 space-y-3"
+          >
+            <h2 className="text-xs font-bold uppercase tracking-widest text-secondary flex items-center gap-2">
+              <UserPlus className="w-4 h-4" /> Новый саппорт
+            </h2>
+            <input
+              required
+              placeholder="Логин"
+              value={supportUsername}
+              onChange={(e) => setSupportUsername(e.target.value)}
+              className="w-full bg-white/5 border border-white/10 rounded-lg p-2.5 text-sm outline-none focus:border-secondary"
+            />
+            <input
+              required
+              type="password"
+              placeholder="Пароль"
+              value={supportPassword}
+              onChange={(e) => setSupportPassword(e.target.value)}
+              className="w-full bg-white/5 border border-white/10 rounded-lg p-2.5 text-sm outline-none focus:border-secondary"
+            />
+            <p className="text-[10px] text-muted-foreground">
+              Видит только раздел "Тикеты" — доступа к нодам/staff/выводам нет.
+            </p>
+            <button
+              type="submit"
+              className="w-full bg-secondary/10 hover:bg-secondary/20 text-secondary border border-secondary/30 font-bold uppercase tracking-widest text-xs py-2.5 rounded-lg transition-all"
+            >
+              Создать
+            </button>
+          </form>
+        )}
+
         <form
           onSubmit={handleCreatePartner}
           className="bg-black/40 border border-white/10 rounded-2xl p-6 space-y-3"
diff --git a/frontend/src/TicketsPage.tsx b/frontend/src/TicketsPage.tsx
new file mode 100644
index 0000000..5abf556
--- /dev/null
+++ b/frontend/src/TicketsPage.tsx
@@ -0,0 +1,220 @@
+import { useEffect, useState } from "react";
+import { RefreshCw, Send, CheckCircle2, MessageSquare } from "lucide-react";
+import {
+  fetchTickets,
+  fetchTicket,
+  replyToTicket,
+  closeTicket,
+  type SupportTicket,
+  type SupportTicketSummary,
+  type SupportMessage,
+} from "./api";
+
+type StatusFilter = "open" | "closed";
+
+export default function TicketsPage() {
+  const [filter, setFilter] = useState<StatusFilter>("open");
+  const [list, setList] = useState<SupportTicketSummary[]>([]);
+  const [loading, setLoading] = useState(true);
+
+  const [selectedId, setSelectedId] = useState<string | null>(null);
+  const [ticket, setTicket] = useState<SupportTicket | null>(null);
+  const [messages, setMessages] = useState<SupportMessage[]>([]);
+  const [replyText, setReplyText] = useState("");
+  const [busy, setBusy] = useState(false);
+
+  const loadList = async () => {
+    setLoading(true);
+    try {
+      setList(await fetchTickets(filter));
+    } catch (e) {
+      console.error(e);
+    } finally {
+      setLoading(false);
+    }
+  };
+
+  useEffect(() => {
+    loadList();
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [filter]);
+
+  const loadThread = async (id: string) => {
+    setSelectedId(id);
+    try {
+      const { ticket, messages } = await fetchTicket(id);
+      setTicket(ticket);
+      setMessages(messages);
+    } catch (e) {
+      console.error(e);
+    }
+  };
+
+  const handleReply = async (e: React.FormEvent) => {
+    e.preventDefault();
+    if (!selectedId || !replyText.trim()) return;
+    setBusy(true);
+    try {
+      await replyToTicket(selectedId, replyText);
+      setReplyText("");
+      await loadThread(selectedId);
+      await loadList();
+    } catch (e) {
+      console.error(e);
+    } finally {
+      setBusy(false);
+    }
+  };
+
+  const handleClose = async () => {
+    if (!selectedId) return;
+    setBusy(true);
+    try {
+      await closeTicket(selectedId);
+      setSelectedId(null);
+      setTicket(null);
+      setMessages([]);
+      await loadList();
+    } catch (e) {
+      console.error(e);
+    } finally {
+      setBusy(false);
+    }
+  };
+
+  return (
+    <div className="p-6 sm:p-10 max-w-6xl mx-auto space-y-6">
+      <div className="flex items-center justify-between">
+        <h1 className="text-xl font-black tracking-widest text-primary uppercase">
+          Тикеты
+        </h1>
+        <button
+          onClick={loadList}
+          className="p-2 bg-white/5 hover:bg-white/10 rounded-full transition-colors"
+        >
+          <RefreshCw className={`w-4 h-4 text-secondary ${loading ? "animate-spin" : ""}`} />
+        </button>
+      </div>
+
+      <div className="flex gap-2">
+        {(["open", "closed"] as StatusFilter[]).map((s) => (
+          <button
+            key={s}
+            onClick={() => {
+              setFilter(s);
+              setSelectedId(null);
+              setTicket(null);
+            }}
+            className={`px-3 py-1.5 rounded-lg text-xs font-bold uppercase tracking-widest transition-colors ${
+              filter === s
+                ? "bg-primary/10 text-primary border border-primary/30"
+                : "bg-white/5 text-muted-foreground hover:bg-white/10"
+            }`}
+          >
+            {s === "open" ? "Открытые" : "Закрытые"}
+          </button>
+        ))}
+      </div>
+
+      <div className="grid grid-cols-1 lg:grid-cols-[minmax(0,1fr)_minmax(0,1.4fr)] gap-6">
+        <div className="space-y-3">
+          {list.map((t) => (
+            <button
+              key={t.id}
+              onClick={() => loadThread(t.id)}
+              className={`w-full text-left bg-black/60 border rounded-xl p-4 transition-colors ${
+                selectedId === t.id
+                  ? "border-primary/40"
+                  : "border-white/5 hover:border-white/10"
+              }`}
+            >
+              <div className="flex items-center justify-between gap-2">
+                <span className="font-bold text-sm">
+                  @{t.tg_username || t.tg_id || "аноним"}
+                </span>
+                <span className="text-[10px] text-muted-foreground/60 font-mono">
+                  {new Date(t.updated_at).toLocaleString()}
+                </span>
+              </div>
+              {t.last_message_preview && (
+                <p className="text-xs text-muted-foreground mt-1 line-clamp-2">
+                  {t.last_message_preview}
+                </p>
+              )}
+              <p className="text-[10px] text-muted-foreground/60 mt-1">
+                {t.message_count} сообщ.
+              </p>
+            </button>
+          ))}
+          {list.length === 0 && !loading && (
+            <p className="text-center py-10 text-muted-foreground text-sm uppercase tracking-widest">
+              Тикетов нет
+            </p>
+          )}
+        </div>
+
+        <div className="bg-black/40 border border-white/10 rounded-2xl p-6 flex flex-col min-h-[400px]">
+          {!ticket ? (
+            <div className="flex-1 flex items-center justify-center text-muted-foreground text-sm">
+              <MessageSquare className="w-5 h-5 mr-2" /> Выберите тикет слева
+            </div>
+          ) : (
+            <>
+              <div className="flex items-center justify-between mb-4">
+                <span className="text-xs font-bold uppercase tracking-widest text-muted-foreground">
+                  Тикет {ticket.status === "open" ? "открыт" : "закрыт"}
+                </span>
+                {ticket.status === "open" && (
+                  <button
+                    onClick={handleClose}
+                    disabled={busy}
+                    className="flex items-center gap-1.5 px-3 py-1.5 bg-green-500/10 hover:bg-green-500/20 text-green-500 border border-green-500/20 rounded-lg text-xs font-bold uppercase tracking-widest transition-colors disabled:opacity-40"
+                  >
+                    <CheckCircle2 className="w-3.5 h-3.5" /> Закрыть
+                  </button>
+                )}
+              </div>
+
+              <div className="flex-1 space-y-3 overflow-y-auto max-h-[420px] pr-1">
+                {messages.map((m) => (
+                  <div
+                    key={m.id}
+                    className={`max-w-[85%] rounded-xl p-3 text-sm ${
+                      m.sender_role === "staff"
+                        ? "ml-auto bg-primary/10 border border-primary/20"
+                        : "bg-white/5 border border-white/10"
+                    }`}
+                  >
+                    <p className="whitespace-pre-wrap">{m.body}</p>
+                    <p className="text-[10px] text-muted-foreground/60 font-mono mt-1">
+                      {new Date(m.created_at).toLocaleString()}
+                    </p>
+                  </div>
+                ))}
+              </div>
+
+              {ticket.status === "open" && (
+                <form onSubmit={handleReply} className="mt-4 flex items-end gap-2">
+                  <textarea
+                    value={replyText}
+                    onChange={(e) => setReplyText(e.target.value)}
+                    placeholder="Ответ..."
+                    rows={2}
+                    className="flex-1 bg-white/5 border border-white/10 rounded-lg p-2.5 text-sm outline-none focus:border-primary resize-none"
+                  />
+                  <button
+                    type="submit"
+                    disabled={busy || !replyText.trim()}
+                    className="p-2.5 bg-primary/10 hover:bg-primary/20 text-primary border border-primary/30 rounded-lg transition-colors disabled:opacity-40"
+                  >
+                    <Send className="w-4 h-4" />
+                  </button>
+                </form>
+              )}
+            </>
+          )}
+        </div>
+      </div>
+    </div>
+  );
+}
diff --git a/frontend/src/api.ts b/frontend/src/api.ts
index 33f0082..bfbba79 100644
--- a/frontend/src/api.ts
+++ b/frontend/src/api.ts
@@ -1,6 +1,13 @@
 export const API_BASE = import.meta.env.VITE_API_BASE || "/api/v1";
 
-let configPromise: Promise<{ bot_username: string }> | null = null;
+interface PublicConfig {
+  bot_username: string;
+  /// URL Grafana за auth-гейтом Caddy — `null`, пока GRAFANA_PUBLIC_URL не
+  /// задан на сервере (см. ObservabilityPage.tsx).
+  grafana_url: string | null;
+}
+
+let configPromise: Promise<PublicConfig> | null = null;
 
 /// Юзернейм бота — намеренно не `import.meta.env.VITE_BOT_USERNAME`: этот SPA
 /// собирается один раз в CI, и один и тот же статический бандл раздаётся и
@@ -8,12 +15,13 @@ let configPromise: Promise<{ bot_username: string }> | null = null;
 /// не различалось бы между стендами (ровно так и вышло на практике: dev видел
 /// прод-бота, у которого в BotFather другой домен — виджет логина отвечал
 /// "Bot domain invalid"). `/api/v1/config` читает env на сервере заново на
-/// каждый запрос, поэтому корректно отдаёт "свой" бот для каждого стенда.
-export function getPublicConfig(): Promise<{ bot_username: string }> {
+/// каждый запрос, поэтому корректно отдаёт "свой" бот (и Grafana URL) для
+/// каждого стенда.
+export function getPublicConfig(): Promise<PublicConfig> {
   if (!configPromise) {
     configPromise = fetch(`${API_BASE}/config`)
       .then((res) => res.json())
-      .catch(() => ({ bot_username: "ntrnr_vpn_bot" }));
+      .catch(() => ({ bot_username: "ntrnr_vpn_bot", grafana_url: null }));
   }
   return configPromise;
 }
@@ -178,7 +186,7 @@ export const adminLogin = async (username: string, password: string) => {
 };
 
 export interface StaffRole {
-  role: "owner" | "moderator" | "partner" | "user" | "admin";
+  role: "owner" | "moderator" | "partner" | "support" | "user" | "admin";
   can_manage_nodes: boolean;
   username: string | null;
   partner_code: string | null;
@@ -206,6 +214,14 @@ export const createModerator = async (
   return parseOrThrow(res, "Failed to create moderator");
 };
 
+export const createSupport = async (username: string, password: string) => {
+  const res = await apiFetch("/admin/staff/support", {
+    method: "POST",
+    body: JSON.stringify({ username, password }),
+  });
+  return parseOrThrow(res, "Failed to create support account");
+};
+
 export const createPartner = async (
   username: string,
   password: string,
@@ -303,6 +319,67 @@ export const requestWithdrawal = async (
   return parseOrThrow(res, "Failed to submit withdrawal request");
 };
 
+// --- Тикеты техподдержки (Owner/Moderator/Support) ---
+
+export interface SupportTicketSummary {
+  id: string;
+  user_id: string;
+  tg_id: number | null;
+  tg_username: string | null;
+  status: "open" | "closed";
+  message_count: number;
+  last_message_preview: string | null;
+  created_at: string;
+  updated_at: string;
+}
+
+export interface SupportTicket {
+  id: string;
+  user_id: string;
+  status: "open" | "closed";
+  assigned_to: string | null;
+  created_at: string;
+  updated_at: string;
+}
+
+export interface SupportMessage {
+  id: string;
+  ticket_id: string;
+  sender_role: "user" | "staff";
+  sender_user_id: string | null;
+  body: string;
+  created_at: string;
+}
+
+export const fetchTickets = async (
+  status: "open" | "closed" | "all" = "open",
+): Promise<SupportTicketSummary[]> => {
+  const res = await apiFetch(`/admin/support/tickets?status=${status}`);
+  return parseOrThrow(res, "Failed to fetch tickets");
+};
+
+export const fetchTicket = async (
+  id: string,
+): Promise<{ ticket: SupportTicket; messages: SupportMessage[] }> => {
+  const res = await apiFetch(`/admin/support/tickets/${id}`);
+  return parseOrThrow(res, "Failed to fetch ticket");
+};
+
+export const replyToTicket = async (id: string, text: string) => {
+  const res = await apiFetch(`/admin/support/tickets/${id}/reply`, {
+    method: "POST",
+    body: JSON.stringify({ text }),
+  });
+  return parseOrThrow(res, "Failed to send reply");
+};
+
+export const closeTicket = async (id: string) => {
+  const res = await apiFetch(`/admin/support/tickets/${id}/close`, {
+    method: "PATCH",
+  });
+  return parseOrThrow(res, "Failed to close ticket");
+};
+
 export const logout = async () => {
   await fetch(`${API_BASE}/auth/logout`, {
     method: "POST",